The Philippine Extended Distance Enterprise (PLDT) moves to strengthen its service following getting complaints from President Rodrigo Duterte of the inaccessibility of 8888, the government complaints hotline.
PLDT Head of Public Affairs Ramon Isberto stated that the firm is at the moment taking measures to address the concern expressed by the President to strengthen the public’s access to the Citizen’s Complaint Center Hotline 8888.
In the course of a campaign rally of PDP-Laban held in Cebu City final February 24, the President named for the efficient implementation of the complaints hotline, as he was discussing the administration’s anti-corruption efforts.
Photo Credit: Facebook Account of PLDT
He told the crowd to contact 8888 to report corruption if they see one particular. He instructed former Unique Assistant to the President Bong Go to add one more trunk line due to the fact the present setup can’t accommodate all the calls. Duterte stated that the 8888 lines are often busy.
The President threatens to shut down the telecommunications firm if it will not oblige. His statement drew laughter from the audience.
Even so, the President stated that he is not bragging, as the PLDT owe the government P8 billion pesos and no Philippine president has asked for payment.
8888 Citizens’ Hotline
Photo Credit: Facebook Account of 8888 Hotline
Serving as a medium for the public to report underperforming government officials and projects, the administration institutionalized Hotline 8888 in 2016, various months following Duterte won the Presidential election held on the exact same year.
The Civil Service Commission manages the stated hotline by means of its Public Help and Information and facts Workplace.
Complaints lodged by means of 8888 Citizens’ Hotline are referred to concerned agencies for instant action. Government agencies are to respond to the stated complaint inside 5 functioning days.
Callers will acquire an update in connection with their complaints.
In 2017, Senator Leila de Lima named for a Senate investigation of the failure of the hotline to accommodate issues and complaints about corruption in a government workplace and to appear into its effectiveness and accessibility.